3 articles tagged "system of record vs system of action".
The most important fight in enterprise software right now isn't whether agents replace SaaS seats. It's whether the agent or the incumbent o
S. Bauer · May 14, 2026 · 13 min
The short answer: vertical SaaS owns the system of record, vertical agents own the work that happens around it, and for the next few years
M. Hale · May 9, 2026 · 13 min
ServiceNow is the most interesting test case in the whole "agents will eat SaaS" debate because it sits exactly where the value is shifting
N. Adeyemi · Mar 19, 2026 · 12 min