AgentOps Is Becoming a Real Job, Here's What That Function Actually Does
AgentOps is the emerging discipline of keeping fleets of AI agents reliable, safe, and economically sane once they're doing real work in pro
S. Bauer · Mar 27, 2026 · 14 min
Adoption
Deploying agents and changing how organizations work. · 40 articles
Vendor Management When You Run 30 Different Agents
Once a company moves past its first few agentic AI deployments, it stops being an adoption problem and becomes a supplier problem. Running 3
M. Hale · Mar 25, 2026 · 14 min
Shadow Agents Are Already Inside Your Company. The Governance Scramble Has Begun.
Shadow agents are autonomous AI agents that employees deploy without IT or security approval, the agentic successor to shadow IT and shadow
R. Devi · Mar 22, 2026 · 12 min
Procurement Red Flags When Buying AI Agents: The Warning Signs Every Buyer Should Catch Before Signing
Buying an agentic AI service is not like buying software, and treating it like a SaaS purchase is how procurement teams get burned. The bigg
M. Hale · Mar 22, 2026 · 15 min
Why Most Agent Pilots Never Reach Production (And What Actually Kills Them)
Most enterprise agent pilots stall not because the AI fails the demo, but because the demo was never the hard part. The real obstacles show
A. Reyes · Mar 17, 2026 · 13 min
Stop Bolting Agents Onto Old Workflows: Redesign the Process Around Them
Most companies plug an AI agent into a workflow that was built for humans, then wonder why the ROI is thin. The agent ends up doing the same
M. Hale · Mar 16, 2026 · 13 min
Centralize or Federate? How to Decide Where Your AI Agents Actually Live
**TL;DR:** There's no universal answer to whether agentic AI should be run from one central team or spread across business units, the right
T. Brennan · Mar 14, 2026 · 14 min
The First 90 Days of an Enterprise Agent Deployment: A Quarter-by-Quarter Playbook
The first 90 days decide whether an enterprise agent becomes a load-bearing part of your operation or another line item on next year's "thin
J. Okafor · Mar 13, 2026 · 12 min
The Agent-Readiness Assessment Every CIO Needs Before Signing the Contract
Most agent-readiness checklists you'll find online grade your appetite, not your ability. They ask whether leadership is "excited about AI"
C. Whitlock · Mar 12, 2026 · 12 min
Who Owns the Agents Inside a Company? The Accountability Question Nobody Asked Until It Broke
Short answer: nobody decided, and that's the problem. When a company buys or builds Agentic AI-as-a-Service, ownership splits across four fu
R. Devi · Feb 27, 2026 · 12 min
Onboard Your AI Agent the Way You'd Onboard a New Hire (Not the Way You Install Software)
Most companies treat a new agent like a SaaS license: flip it on, give it API keys, walk away. That's why so many stall. The teams getting r
C. Whitlock · Feb 23, 2026 · 12 min
Building an Internal Agent Center of Excellence: The Org Muscle That Decides Whether Agents Stick
A center of excellence (CoE) for AI agents is the small, cross-functional team that turns scattered agent experiments into a repeatable ente
L. Karlsson · Feb 19, 2026 · 18 min
Pilot Purgatory: Why GaaS Projects Get Stuck Between "Promising Demo" and "Production"
Pilot purgatory is the state where an agentic AI-as-a-service deployment works well enough in a controlled trial to keep getting funded, but
J. Okafor · Feb 17, 2026 · 13 min
The "Agent Sprawl" Problem and How to Contain It Before It Owns You
Agent sprawl is what happens when an organization buys, builds, and bolts on AI agents faster than it can track, govern, or pay for them. Wi
S. Bauer · Feb 7, 2026 · 15 min
The Agent Manager Job Description: What This New Role Actually Does (and Who Should Hire For It)
An agent manager is the person accountable for a fleet of AI agents the way a team lead is accountable for a team of people: they set object
E. Marchetti · Feb 6, 2026 · 14 min
The Integration Burden: Why Connecting Agents to Legacy Systems Is the Real Cost of GaaS
Most of the work in deploying an agentic AI service has nothing to do with the agent. It's the plumbing: the COBOL-backed mainframe with no
J. Okafor · Jan 27, 2026 · 14 min