Why Some SaaS Categories Are Agent-Proof (and Which Ones Aren't)
Not every software category is going to get eaten by AI agents. The ones most exposed are thin layers of UI over a workflow an agent can jus
C. Whitlock · May 10, 2026 · 12 min
4 articles tagged "agentic ai disruption".
Not every software category is going to get eaten by AI agents. The ones most exposed are thin layers of UI over a workflow an agent can jus
ServiceNow is the most interesting test case in the whole "agents will eat SaaS" debate because it sits exactly where the value is shifting
Browser agents, AI that drives a real web browser the way a person does, let a single agent operate any SaaS app through its UI, no API re
Seat-count shrinkage is the quiet contraction of the number of paid user licenses inside an existing software contract, driven by AI agents